Specific terms related to our software and digital products.
Subject to the terms and conditions of this Agreement, Legal Insight hereby grants to Customer a non-exclusive, non-transferable, non-sublicensable license to access and use the software services during the defined Subscription Term.
This license is limited to the specific volume or usage metrics defined in the applicable Service Order. Any exceedance of these metrics may result in additional architectural adjustment fees.
Standard maintenance windows are scheduled for the third Saturday of each month. Legal Insight will provide no less than 48 hours notice for any planned downtime that exceeds a duration of 15 minutes.
Emergency maintenance required to protect the security or integrity of the digital architecture may be performed without prior notice.
Legal Insight warrants that for a period of ninety (90) days from the initial delivery, the software will perform substantially in accordance with the provided technical documentation. This warranty does not apply to beta or evaluation products.
Business hour response times (9/5). Email and ticket-based support for general inquiries and bug reports.
24/7 critical incident response. Priority queue placement and dedicated technical account management.
